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UK BROADBAND ISP STATS
No. |
Broadband |
Subscribers |
1. |
NTL/Telewest |
2,902,300 |
2. |
BT Retail |
2,826,000 |
3. |
AOL UK |
1,300,000 |
4. |
Tiscali |
1,200,000 |
5. |
Orange |
986,000 |
6. |
Pipex |
570,000 |
7. |
TalkTalk (CW) |
476,000 |
8. |
PlusNet |
198,000 |
9. |
Virgin.net |
193,200 |
10. |
Tesco |
132,000 |
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| Providor |
Home |
Business |
Rating |
Comment |
AOL |
Yes |
No |
9/10 |
I have used these one way or another for over 10 years now. Customer service is always excellent, although prices and speeds can be less competitive than most. |
BT Openworld |
Yes |
Yes |
8/10 |
Due to the high numner of users, you will find plenty of complaints, but the majority is happy. Business customer service is much better than domestic. |
Bulldog |
Yes |
Yes |
7/10 |
Top customer service, but let down by prices, and like AOL, can take a while to catch up with the competition. |
ClaraNet |
Yes |
Yes |
3/10 |
Quite a high number of problems, considering it's user base. Customer service not what you would expect. |
Fasthosts |
Yes |
Yes |
7/10 |
Well established company that offers broadband with a free domain, web hosting, email, and much more. |
Nildram |
Yes |
Yes |
6/10 |
This has to have the best customer service of them all, is reliable, but prices can be high. |
Pipex |
Yes |
Yes |
6/10 |
The old boy on the block, and has always been reliable, with good customer service, you do pay for it though. |
PlusNet |
Yes |
Yes |
4/10 |
Customer service is a disaster, with online only. Speeds and reliability are good though. |
SKY (TV) Broadband |
Yes |
No |
5/10 |
Not looked at this one myself yet, but reports are so far encouraging. |
Talk Talk |
Yes |
No |
4/10 |
Free, but you need the phone package. Due top the high demand customer service went downhill. |
Tesco |
Yes |
No |
7/10 |
Has had the odd reliabilty issue, but overall people are very happy with the service, and prices. |
Tiscali |
Yes |
No |
6/10 |
Too big for there own good, and customer service still lacking since the merger. |
UK Online |
Yes |
No |
6/10 |
Quiet little company, and this pays dividends with better customer service. |
Virgin.net |
Yes |
No |
8/10 |
From a company I've always had a lot of respect for. Good stable service, and well priced. |
Vispa |
Yes |
Yes |
6/10 |
Another small company, and as such, customer service is better than the bigger companies, but is balanced out by the prices. |
Zen Internet |
Yes |
Yes |
8/10 |
Always been reliable, with many folk very happy with it. |
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